Delivery information, returns and privacy

DELIVERY

At PositIVFity we are pleased to offer free delivery on all items, so there are no hidden costs!

Orders will be dispatched on the next working day, by Royal Mail second class post. We will contact you if there is a delay on this.

At present we are only shipping to UK addresses, however, please do contact us if you wish to discuss the possibility of shipping to a country outside of the UK.

 

RETURNS
We obviously hope you are completely satisfied with your purchase but if you would like to return your purchase please contact us within 10 days of receipt of your order by email.  We will then confirm your return request, and provide you with the returns address. 

All items must be returned in perfect condition.

If a product is found to be faulty a full refund will be given.

Return charges are the customer's responsibility, except when the item is faulty, and we advise you to return using a secure postal method. Please obtain a proof of postage, as we are unable to refund or exchange items not received.

 

PRIVACY

When you place an order with PositIVFity we will hold some information about you (name, address, email address and phone number).  

The 'information' we talk about refers only to your contact details. We do not store/see any of your financial details. These are all managed through the payment processing company (e.g. Paypal, World pay etc) and these companies do not share this information with us. Please visit their websites to see their privacy policies.

We, at PositIVFity are the only ones to see your personal information and we promise never to share any of these with a third party. Any details you provide us with, either through placing orders or the contact us page, will be stored securely. We keep a password protected electronic database on a password protectd laptop to store information of all customers and orders placed - this is solely to have a record of sales and is for accounting and tax purposes. These will be destroyed after the obligatory 6 year period.

Please feel free to ask, at any time, what information we hold about you. You are within your rights to ask for this and to have it ammended or destroyed if you wish.

If you have any further questions about this please contact us on [email protected]